While the majority of companies are out-performing their competitors in delivering a digital customer experience, very few are exceeding customer expectations, according to a June 2016 commissioned study conducted by Forrester Consulting on behalf of Accenture Interactive. The study, titled "Read More »
If you're like most CIOs, you're getting more face time with your corporate board than ever: Nearly three of five public company directors meet with their CIO at least twice annually, up from 48% in 2012, according to industry research. One-quarter meet with their CIO at every formal meeting, up from 18% in 2012. Among other IT issues, board members are interested in progress on analytics,... Read More »
While most C-level executives believe that IT should serve as a collaborative partner to the business, only a minority said this is actually happening, according to a recent survey from McKinsey & Company. The article, titled "Partnering to Shape the Future—IT's New Imperative," reveals that the IT department is perceived as a consultant to the business instead of assisting with a... Read More »
CIOs and their tech teams could better support line-of-business units by enabling what's called "self-service" data analytics, according to a recent survey from Alteryx and Harvard Business Review. The accompanying report, titled "
Be honest with us: Are there times when you'd rather go to the dentist than give another performance review? It's never easy, after all, to come up with a comprehensive summary of an employee's valued contributions, outstanding work qualities and "improvement areas." And then there are review sessions that can get emotionally charged—especially when the staffer in question strongly... Read More »
If you cannot see an attack, how are you expected to stop it? If you were a detective in the physical world, would you rather investigate a burglary using random photographs of what might have occurred, or by using surveillance video of the actual event? "You've heard the phrase ‘antivirus is dead,' right? That's because antivirus often relies on outdated signatures to stop attacks. AV... Read More »
Most executives consider disruption as a constant—and likely lasting—dynamic within their industries, according to a recent survey from KPMG LLP. The accompanying report, titled "
The vast majority of IT and business executives are bracing for what's expected to be unprecedented tech changes over the next several years, according to a recent survey from Accenture. Accenture's 2016 Technology Vision Report, titled "