LEADERSHIP

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CIOs Must Sharpen Customer Experience Strategy

The CIO has a key role in disseminating relevant customer information and in maintaining multiple systems and customer information databases. 

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Managing IT's Changing—& Competing—Priorities

The IT group's dual roles—delivering essential IT to run transactions and differentiated IT to enable evolving business models—has created competing priorities.

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Why Companies Should Start Celebrating Millennials

Business needs to stop complaining about Millennials and start celebrating them. Here are two steps that can change your company’s perception of Millennials.

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Leading in a Technology Culture

Leaders of people must create a culture—an ecosystem within the workplace—in which each individual can perform to his or her best outcomes. 

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Leading IT With Dealers and Customers in Mind

At Asbury Automotive, CIO Barry Cohen leads the IT organization with dealers and customers in mind, and is making IT a broader driver of value to the company.

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