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How to Win Over Digital Customers

While the majority of companies are out-performing their competitors in delivering a digital customer experience, very few are exceeding customer expectations, according to a June 2016 commissioned study conducted by Forrester Consulting on behalf of Accenture Interactive. The study, titled "Read More »

CIOs and Their Salaries

As a CIO, you probably consider yourself well-compensated. (Or at least we hope so.) But have you ever wondered what the elite of the elite make? If so, you'll want to check out this list of the 10 highest-paid CIOs, Read More »

Five Key Questions to Expect From Your Board

If you're like most CIOs, you're getting more face time with your corporate board than ever: Nearly three of five public company directors meet with their CIO at least twice annually, up from 48% in 2012, according to industry research. One-quarter meet with their CIO at every formal meeting, up from 18% in 2012. Among other IT issues, board members are interested in progress on analytics,... Read More »

Why IT Needs to Step Up as a Business Partner

While most C-level executives believe that IT should serve as a collaborative partner to the business, only a minority said this is actually happening, according to a recent survey from McKinsey & Company. The article, titled "Partnering to Shape the Future—IT's New Imperative," reveals that the IT department is perceived as a consultant to the business instead of assisting with a... Read More »

How Business Benefits From Self-Service Analytics

CIOs and their tech teams could better support line-of-business units by enabling what's called "self-service" data analytics, according to a recent survey from Alteryx and Harvard Business Review. The accompanying report, titled "Read More »

The New CIO: From Provider to Empowerer

The managing director and global head of CIO Services at North Highland has some advice for CIOs: Prepare for significant change. 

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Why Performance Reviews Won’t Disappear

Be honest with us: Are there times when you'd rather go to the dentist than give another performance review? It's never easy, after all, to come up with a comprehensive summary of an employee's valued contributions, outstanding work qualities and "improvement areas." And then there are review sessions that can get emotionally charged—especially when the staffer in question strongly... Read More »

10 Ways to Prepare for Cyber-Warfare

If you cannot see an attack, how are you expected to stop it? If you were a detective in the physical world, would you rather investigate a burglary using random photographs of what might have occurred, or by using surveillance video of the actual event? "You've heard the phrase ‘antivirus is dead,' right? That's because antivirus often relies on outdated signatures to stop attacks. AV... Read More »

How Tech Takes the Fear Out of Change

Most executives consider disruption as a constant—and likely lasting—dynamic within their industries, according to a recent survey from KPMG LLP. The accompanying report, titled "Read More »

How Tech Change Ramps Up Business Pressures

The vast majority of IT and business executives are bracing for what's expected to be unprecedented tech changes over the next several years, according to a recent survey from Accenture. Accenture's 2016 Technology Vision Report, titled "Read More »

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