How to Conduct a Stay Interview

By Dennis McCafferty  |  Posted 01-02-2014 Email

When valued workers announce their departures, they're often asked, "Why are you leaving?" during an exit interview. But wouldn't you get better outcomes by asking, "What can I do to convince you to stay?" before these staffers have made a final decision to leave? You can have this very conversation during what's called a stay interview, according to John Sullivan, one of the foremost HR authorities in the country. Based out of Silicon Valley, Sullivan provides a detailed, step-by-step, how-to on stay interviews. It's a topic that merits more serious consideration, he contends, as the competition for talent, especially within IT, only intensifies. "We live in a world where the minute after a manager does something to anger or frustrate an employee, the employee can react negatively by instantly applying for a new job by simply pushing a single button on their smartphone," he writes. "This 'stay interview' approach is a combination of customer relationship management and market research approaches. Almost any manager can dramatically reduce their turnover rate and save hundreds of thousands of dollars by implementing this simple and inexpensive tool." Described as "the father of HR metrics" by, Sullivan has written more than 900 articles and 10 books on talent management, and has spoken about HR topics before more than 300 corporations/organizations in 30 countries. For more from Sullivan on this topic, click here.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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