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BPM Helps CIOs Tackle the Challenge of Change

While most organizations have some sort of business process management (BPM) system in place, global managers and executives said more tech investment is needed to get the most out of these efforts, Read More »

How Tech Can Boost Sales Team Performance

While companies are spending trillions on digital sales tools, the vast majority of sales teams aren’t taking full advantage of these investments, according to a recent survey from Accenture Interactive. The report, titled “Empowering Your Sales Force: It’s Not Just Automation, It’s... Read More »

How IT Drives Innovation in Customer Content

Nearly all execs feel that delivering personalization in content remains key to reaching customers—and many are relying on tech advancements to do this, according to a recent survey from PwC and Forbes Insights. The resulting report, titled "Leading With Customer-Focused Content: Driving Growth Through... Read More »

Nine Advantages of Open Source Software

Even though some IT leaders shy away from open-source technology, its origins are rooted in traditional IT processes. Open-source software has come a long way over the years, and the always-active open-source communities are one of the primary reasons for the tech’s success. As a result, more than half of the software acquired over the next several years will be open source, according... Read More »

How to Get the Most Out of a UC System

Unified Communications (UC) systems are on the rise, but IT executives report persistent problems—including outages, cost overruns, and insufficient personnel training, a new study revealed. UCs are designed to help a company operate all messaging activity—phone, fax, email, VoIP, IM—through a single network. NetEnrich, an IT infrastructure management and operation services... Read More »

The Staggering Cost of System Downtime

IT system outages have emerged as fairly routine issues for companies today—and the resulting downtime amounts to a five-figure financial hit every day, according to recent research from CloudEndure. The resulting "Read More »

App Fatigue and Other Growing User Issues

Is 2016 the year app fatigue will reach its tipping point? What should CIOs do to adapt to the changing needs of their employees? What will come of the duel between Google and Microsoft, and what implications will it have for future offerings? Can IT decision-makers and information workers reap the benefits with increasingly competitive prices, licensing structures and enhanced product... Read More »

How to Embrace Rogue IT

You might as well embrace rogue IT, or shadow IT, which will continue to grow in importance, and its impact will be felt globally, according to Tim Kelleher, vice president of IT Security Services at Century Link. Rogue IT might just lead to innovation and competitive advantage, he says. Employees increasingly will bypass corporate IT by... Read More »

Aligning Agile Practices With Quality Assurance

While the adoption of agile software development for Web apps is nearly ubiquitous among organizations today, the change isn't leading to much notable advancement in quality assurance and testing, according to a recent survey from Sauce Labs and Dimensional Research. The resulting "Read More »

How Unexpected Costs Create a ‘Cloud Hangover’

While the majority of CIOs and other IT decision-makers are generally satisfied with their cloud deployments, they're burdened with a wealth of associated, unplanned expenses, Read More »

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