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How Online Account Access Can Lose Customers

CIOs must help their organizations find an easier way for customers to access their online accounts, Read More »

How Tech Tools Can Grow Customer Loyalty

If talk really is cheap, then can the act of listening pave the path to untold riches? It's quite possible—at least from a corporation's perspective, according to a recent survey from HundredX. IT solutions which enhance the ability to listen to customers, findings reveal, are emerging as top tools to boost satisfaction levels... Read More »

10 Tips for Implementing Scrum Practices

Many enterprises believe that simply adopting scrum practices will make their business agile. Scrum, a term named for the scrum formation in rugby, is an iterative and incremental agile software development framework for managing product development. Success with scrum is about building a company culture that promotes collaboration, transparency, self-organization and responsibility while... Read More »

How the Cloud Has Made an Indelible Impact on IT

A new study shows that most organizations offload tasks, improve their agility, add new functionality and reduce costs with software as a service (SaaS), but they still need to think through unique security risks. The study, "The Impact of Cloud Applications on the Role of IT," was commissioned by BetterCloud and conducted by 451 Research using the U.S.-based web survey to query 269... Read More »

When App Performance Draws Constant Complaints

IT departments are feeling increasingly overwhelmed due to ever-expanding corporate networks along with near-insatiable user demand for newer and better apps, according to a recent survey from InfoVista. The accompanying report, titled “Meeting the Network Demands of Changing... Read More »

Why Cloud Deployment Is at a Crossroads

Despite all the talk about the advantages of the cloud, most organizations have only progressed toward migration on a limited or experimental basis, according to a recent survey from Softchoice. The resulting “State of Cloud Readiness Study” indicates that the majority of IT decision-makers... Read More »

Document Overload Is Taking Over Organizations

With industry research revealing that there are more than 2.5 trillion PDFs created every year, organizations are drowning in docs. In fact, the majority of professionals indicate that the current, nearly relentless pace of business—coupled with ceaseless tech connectivity—is requiring them to produce and manage... Read More »

The Heavy Cost of System Downtime

IT system outages have emerged as fairly routine issues for companies today—and the resulting downtime amounts to a five-figure financial hit every day, according to recent research from CloudEndure. The resulting "Read More »

The High Risk of Third-Party Apps

The cloud, combined with an explosion of third-party cloud apps, is posing major security issues for enterprises, according to a new study. The report, "The Explosion of Apps: 27% Are Risky," was conducted by the cyber-lab of CloudLock, a security vendor. "The shift to... Read More »

Why Data Pros Have a Need for Speed

As a means of achieving what's called "fast data/big data," a majority of organizations are deploying tech tools which enable near real-time data pipelines, according to a recent survey from OpsClarity. The resulting report, titled "Read More »

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