When Remote Access Equals No Access

When Remote Access Equals No Access

75% of respondents rely on remote access to office files and applications so they can work when and where they wish.

Six in 10 adults say that a virtual private network, or remote access to the office, makes them more productive. 57% use remote access directly to their company network to avoid downloading files to their PC or using a cloud-based file-sharing service.

77% of respondents are dissatisfied with the current capabilities offered by their IT organization, with the top three areas for improvement being performance (58%), connection reliability (43%) and ease of use (31%).

33% of respondents do not have the option to work remotely mainly because of the cost and security risks.

65% of respondents submit at least one trouble ticket per month about VPN and remote access-related issues to IT. 25% submit three or more trouble tickets per month.

The recent Polar Vortex and other “storms of the century” across the U.S. are detrimental to productivity and profits. 66% of employees were affected by extreme weather. 50% were stranded without remote access. 27% say their office was shut down and IT systems were offline.

Some IT organizations were “caught flat-footed,” according to the survey. 21% of stranded employees requested remote access, but IT could not provide it in time.

Business productivity depends on employees being able to access office files and applications from anywhere, anytime, in both good and bad weather. This new reality is driving businesses to embrace mobile and cloud technologies.