How to Get the Most Out of a UC System

 
 
By Karen A. Frenkel  |  Posted 03-29-2016 Email
 
 
 
 
 
 
 
 
 
 

Unified Communications (UC) systems are on the rise, but IT executives report persistent problems—including outages, cost overruns, and insufficient personnel training, a new study revealed. UCs are designed to help a company operate all messaging activity—phone, fax, email, VoIP, IM—through a single network. NetEnrich, an IT infrastructure management and operation services company, conducted the online survey of 200 U.S. IT executives at midmarket and enterprise companies with revenues between $250 million and $8 billion annually. Undertaken in October and November 2015, the survey asked for insights on the state of UC deployments, including key challenges companies face as they implement these systems. "There's little debate among enterprise IT leaders as to the business value created through successful UC deployments," said Chris Joseph, vice president of Product Management and Marketing at NetEnrich. "The question is whether companies and users can count on UC systems performing as expected, and whether companies have the resources in-house to manage these implementations. As we see from the data, the answer is 'not necessarily’."

 
 
 
 
 
Karen A. Frenkel writes about technology and innovation and lives in New York City.

 
 
 
 
 
 

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