CIO Insight Staff

Dash Portals Old e-strategy: To give new cars Web access, satellite phone services and e-mail capabilities, and collect millions in Net services fees. Fate: Projects halted, Wingcast telematics effort scrapped, buyers turned off by glitchy technology and pricey markups. New strategy: Telematics being used by Ford’s delivery fleet only, to monitor fuel costs. Payoff: Fleet […]

John Scanlon is vice president of Line of Business Technology Management at Capital One Financial Corp. His team of business information officers is responsible for ensuring technology business alignment for all of Capital One’s domestic revenue-generating business units. What follows are his remarks upon receiving CIO Insight’s Partners in Alignment Award for his company. The […]

Richard Nolan is the William Barclay Harding Professor of Management of Technology at Harvard Business School. Nolan was co-founder and chairman of Nolan, Norton & Co., the premier IT strategy firm of its time. What follows is an edited transcript of Dr. Nolan’s remarks to attendees of the September CIO Insight/Balanced Scorecard Collaborative Strategic Alignment […]

Case Study: Ford Motor Co. Paul A. Eisenstein Ford Motor Co. bet big on Internet strategy, and lost big by misjudging where technology could help the company the most. Smarting now from red ink and a slumping auto market, Ford has launched a “back to basics” strategy that hitches its wagon to ways information technology […]

Perhaps it’s the holiday spirit, or the good—or at least not bad—news from the markets. This month’s Economic Confidence Meter showed a rise in CIOs’ confidence in the chances for a recovery in the overall economy in the next three months of almost a half a point, to 5.4 from 5.0, though the reasons for […]

45% of systems are legacy systems 33% of IT spending goes to operating and maintaining legacy systems 59% of finance departments are still supported by legacy systems 37% keep old systems because they’re still more cost-effective than alternatives Despite the advent of the Web, now almost a decade old, and the highly networked, interoperable, Web-based […]

Ellen Kitzis Dr. Kitzis directs Gartner’s Executive Program in the Americas, which provides research and advisory services to more than 1,500 CIOs worldwide. Kitzis also has served as VP of strategy for Compaq’s Services Division, and as VP and worldwide director of Gartner’s Dataquest IT Services group. She has a Ph.D. in sociology from Tufts […]

United Parcel Service Inc., a cowinner of CIO Insight‘s 2002 Partners in Alignment Award, presented at the conference, began aggressively investing in technology in 1986 and now spends more than $1 billion a year on its technology infrastructure—nearly as much as it spends on its fleet of planes. UPS delivers more than 13 million packages […]

Since its founding in 1995, Capital One Financial Corp., a cowinner of the 2002 CIO Insight Partners in Alignment Award, has revolutionized the credit card industry through the use of technology by getting the right credit card product to the right customer. At Cap One, there are no IT projects, only business projects, and every […]

The monthly Economic Confidence Meter was little changed this month, unsurprising given the mixed performance of the stock markets and most economic indicators. CIOs’ confidence in the chances for a recovery in the overall economy in the next three months fell a tenth of a point, from 5.1 to 5.0 on a scale of 1 […]

Among the lessons of this month’s whiteboard is that determining the value of an IT project isn’t just a matter of subtracting the costs from the benefits. The cash flows from an IT project are also greatly affected by such factors as corporate taxes, while the net present value of the cash flows are a […]