CIO Insight Staff

Barton Goldenberg is founder and president of ISM, Inc., a customer relationship management consultancy headquartered in Bethesda, Md. He is the author of CRM Automation and the forthcoming Creating the Real-Time Enterprise. CIO Insight: How do you define a real-time enterprise? It’s the process of connecting a company’s entire operations through both internal and Internet […]

After last month’s sudden jump, our monthly Economic Confidence Meter returned to recent form, plunging more than half a point in all three categories. CIOs’ confidence in the chances for a recovery in the overall economy in the next three months fell from 5.8 on a scale of 1 to 10, to 5.1. The score […]

70% of IT execs say getting guaranteed response times is “extremely IMPORTANT.” 69% say contracts are biased toward vendors 28% do not follow regular negotiating practices 53% measure vendors by the ROI of a product or service 71% heavily supervise and measure vendors Here’s the situation: CIOs crave reliability, but close to a fifth of […]

Ann Bartel, professor of human resource management at Columbia Business School, recently chatted with CIO Insightabout the bumps in the road to creating a real-time work force. CIO Insight: Some say that the push by businesses to real time could lead to job losses and also to increased labor-management difficulties, due to increased electronic monitoring. […]

The information backbone of your company is hardly as efficient as it could be. W. Roy Schulte, Gartner Research vice president and research fellow, Application Integration and Emerging Technologies, tells CIO Insight how to design enterprise architectures around events as they happen, for savings in time and money. CIO Insight: What is your definition of […]

CIO INSIGHT: You’ve put so-called “digital cockpits” in the hands of managers throughout GE. What are they and how do they work? The goal of the cockpits is to get information to individuals as quickly as possible with as little cost to the back office as possible. The cockpits are for management decision-making and to […]

Christopher Meyer once described his job as “shining the headlights a little farther down the road,” meaning that, as vice president and director of Cap Gemini Ernst & Young’s Center for Business Innovation in Cambridge, Mass., he is focused on what lies ahead for business. His work, informed by research and an international network of […]

Case Study: General Electric Co. By Dave Lindorff General Electric Co. is one of the few companies on the front lines of the real-time revolution, attempting to use IT to squeeze time from the ways it makes, buys and sells everything from plastic to jet engines. The attempt so far has led to huge time- […]

Knowledge management is still an elusive concept for many CIOs, but not in the pharmaceutical industry, where collaboration and high-speed data discovery is key to future profit. Daniel E. Klingler, Ph.D., as CIO and senior vice president of Information and Knowledge Management for the Worldwide Medicines Group at Bristol-Myers Squibb, oversees all of the business […]

In the post-Napster world, companies outside the entertainment world are investigating the use of digital content controls to protect data and create buzz for new products. CIO Insight Copy Chief Debra D’Agostino spoke recently to Scott Burnett, director of marketing for IBM Digital Media, about the use of digital content controls as marketing tools. IBM […]