Drew Robb

In the customer relationship management (CRM) space, Microsoft Dynamics vs Salesforce is the premier rivalry for the title of best CRM platform. Each platform has its upsides and downsides, and ultimately your choice depends on the needs of your organization. Here, we break down the differences and similarities between Microsoft Dynamics 365 and Salesforce, giving […]

Artificial Intelligence (AI) technology is about being able to sift through mountains of data rapidly to guide strategy and operational tactics. But for those entering the IT job market, or wishing to upskill and move up the food chain, is it wise to get into an AI job? A recent survey suggests that AI skills […]

The Terminator movies depicted a scenario where AI decided to exterminate humans to bring peace to the world. And now Gartner has announced that such an apocalyptic vision of the future might not be too far off the mark — at least on a small scale. The firm has introduced the concept of malware that […]

Help Desks have been around for years. They cater to a range of problems, from the simplistic “Is your PC plugged in, sir?” to the more complex issues dealing with configuration tangles, incompatibilities, and malware infections. The best Help Desk software is designed to simplify processes through automation and self-service capabilities, enabling IT personnel to […]

Analysts have been opining about data growth for years. They now talk mainly in terms of exabytes (EB) of data; an exabyte is a million terabytes (TB). Think about that for a moment. Unless you are a gamer, or store endless videos of the grandkids, filling up a TB drive can be hard work. Now […]

Winston Churchill once said, “To improve is to change; to be perfect is to change often.” If he’d had to deal with modern IT environments, he might have reconsidered. The world of IT deals with enormous challenges, many of them to do with too much change, too fast. IT is being asked to add new systems, […]

The lines used to be set in stone. There were original equipment manufacturers (OEMs) who provided hardware and software. And on the other side lay the managed service providers (MSPs) delivering services using the SaaS model. But over time, the lines blurred. Most OEMs are now in the service provision business. Some focus on providing […]

DevOps has been with us now for several years. Above all, it should be regarded as an operating philosophy. It requires people who are familiar with the DevOps mindset and are skilled at implementing the practices that make DevOps successful in a company. It also requires the best DevOps tools, the ones that offer agility […]

Once upon a time, all data was kept in-house. Then came cloud computing. Almost overnight, data migrated from on-site to the cloud. Drivers such as low cost, ease of use, and the elimination of on-site infrastructure made the public cloud very attractive. But some organizations baulked. They needed security and compliance assurance. They wanted to […]

It seems every week, a new security frontier must be navigated. On the device level, servers were the main threat at first, then PCs, laptops, tablets, and phones. But the bad actors have moved on; now it seems they are in love with messaging apps such as WhatsApp, Signal, and Telegram. Read more: Top Cyber […]

The category of IT management software covers a wide range of offerings: remote management of computer systems, IT Service Management (ITSM), IT infrastructure management, Application Performance Management (APM), Security Information & Event Management (SIEM), and many other areas. Consequently, the tools covered in this guide span the gamut of management areas. Each vendor has their […]

It has been known for some time that big tech gathers, analyzes, and sells vast amounts of consumer data. But a new survey by Surfshark highlights the extent of this user data surveillance. Read more: Data Collection Ethics: Bridging the Trust Gap Millions of User Data Requests Fulfilled The study was based on an analysis […]