Samuel Greengard

By now, it’s apparent that software is the engine that drives enterprise performance and profits. But putting the right systems in place and ensuring that they’re used in an optimal way is nothing short of daunting. According to a new study conducted by UK-based software lifecycle information firm 1E, The Real Cost of Unused Software, […]

Global hotel chains face no shortage of challenges. But one of the most difficult areas typically revolves around training and development. Delivering a consistent customer experience is at the center of everything. For Hyatt Hotels, which operates 652 properties in 53 countries, the task is nothing short of critical. A few years ago, the company […]

It’s certainly no news bulletin that digital technologies are disrupting the business world. Machines, including robots, handle a growing array of tasks. AP now uses robot journalists to write basic stories about earnings and sports results, manufacturers use robots to assemble products, and a few hotels now use these devices to deliver meals and other […]

The cyber-security landscape is clearly heading in the wrong direction. Not only are crooks becoming more aggressive, they’re becoming more sophisticated and effective. A new report from BT and KPMG, Taking the Offensive — Working Together to Disrupt Digital Crime, takes a closer look at this rapidly changing landscape. While “awareness of the threat has […]

If the daily drumbeat of hacks and cyber-attacks accomplish one thing, it’s raising everyone’s anxiety level about cyber-criminals. Although outside risk is a major cause for concern, much of the potential danger resides within an organization—and this extends beyond insiders who wittingly or unwittingly breach protocols and systems. The culprit? Out-of-date and non-compliant software and […]

Getting a handle on today’s IT and cyber-security environment is nothing short of daunting. Yet, according to a new report from cyber-security firm Cyphort and Ponemon Institute, The State of Malware Detection and Prevention, many organizations aren’t addressing basic issues. The survey of 600 IT and IT security practitioners in the U.S. reveals that an alarming […]

For years, we’ve been mired in password hell. It’s simply impossible to create distinct passwords for every account—as security experts recommend—and remember all of them. As a result, many consumers and employees create really bad passwords that are easily hacked, or use a single password that potentially delivers the keys to the entire kingdom. It’s […]

A big problem with today’s information security environment is that threats and vulnerabilities come from every direction. Even with an overarching strategy and an array of solutions in place, breaches and breakdowns happen. A new report from Frost & Sullivan and ForeScout, Continuous Monitoring and Threat Mitigation, sheds some light on today’s morass. It notes that “conventional security […]

Tying together business units and companies after a merger is no simple task. From a technology perspective, it can push systems and organizational processes beyond the breaking point. However, one company that has transformed the challenge into bona fide results is Advantage Waypoint, a national marketing outsourcing firm that serves major branded food manufacturers, universities […]

A byproduct of digital business is that transactions require more advanced and streamlined payment options. PayPal was one of the first to recognize this. Square took the concept to an even higher level with its Cash app. Now Apple Pay, Android Pay and others are advancing the concept. I love pulling out my iPhone and […]

A universal truth in business is that all roads lead to data. In an increasingly complex and connected world, the ability of an organization to collect, manage and analyze data effectively separates the winners from the runners-up. A report from Capgemini and co-sponsored by EMC, Big & Fast Data: The Rise of Insight-Driven Business, has put […]

A recent study conducted by IT management firm ManageEngine found that one-third of IT teams discover application performance issues from users. While this may seem somewhat logical because users are constantly pounding away on applications, it’s also a bit unnerving. This means that CIOs and others are oblivious to problems until they play out in […]