Book Brief: Don't Kill the Bosses!
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Don't Kill the Bosses!: Escaping the Hierarchy Trap
by Samuel A. Culbert and John B. Ullmen
Berrett-Koehler Publishers, Inc., 2001
200 pages, $24.95
Culbert, a professor at the Anderson School at UCLA, and Ullmen, senior manager for organizational effectiveness at Earthlink, Inc., offer a guide for dealing with the problems plaguing boss/subordinate relationships. The authors suggest an alternative model of hierarchy based on mutual accountability, and use case studies to illustrate how the model improves warped communications and raises morale.
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