Book Brief: Making Six Sigma Last
The New Reality for Customer Engagement
Making Six Sigma Last: Managing Cultural and Technical Change
by George Eckes
John Wiley & Sons, 2001
304 pages, $29.95
Eckes helped implement the Six Sigma methodology at GE, which Jack Welch calls the "most important initiative we have ever undertaken." Building on his earlier book, The Six Sigma Revolution, Eckes addresses how to implement Six Sigma while overcoming resistance. In particular, the book focuses on tactics and tools to discern the relationship between product defects and yields, reliability, costs, cycle time and schedules.
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