Book Brief: The Talent Edge
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
The Talent Edge: A Behavioral Approach to Hiring, Developing and Keeping Top Performers
by David Cohen
John Wiley & Sons, Inc., 2001
288 pages, $29.95
Attracting, selecting and retaining talented professionals is a task that vexes most IT managers. Cohen, the principal of Strategic Action Group, Ltd., a human resources consulting firm, provides a road map for improving one's hiring efforts. He describes interviewing techniques, and offers advice on performance management and career development. Case studies of such companies as Sprint and Starbucks help to drive his points home.
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