Book Brief: The War for Talent
The New Reality for Customer Engagement
The War for Talent
By Ed Michaels, Helen Handfield-Jones, Beth Axelrod
Harvard Business School Press, 2001
240 pages, $27.50
Over the next two decades, the demand for capable managers will remain a significant workplace issue, assert the authors, all from McKinsey & Company. They draw on five years of research, including surveys of 13,000 executives and case studies of 27 companies to identify five requirements for attracting, developing and retaining talented workers.
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