Handheld Devices: Helping Workers on the Run
The New Reality for Customer Engagement
As a concept, mobile computing is nothing new--but the devices themselves are constantly evolving. More companies are opting for handhelds with voice, data and Web capabilities to speed up business processes. But are all handhelds created equal?
Lead Story: Take the Data and Run
Find out how technology executives made their mobile purchasing decisions. One company, marketing services firm Crossmark, made an easy choice of devices for its sales-support application. But office equipment maker Pitney Bowes faced more difficulty for its field-force automation program.
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