The New Reality for Customer Engagement
BOOKS AND PAPERS
Implementing Collaboration Technologies in Industry
By Bjorn E. Munkvold
Springer-Verlag NY, Inc., May 2002
Fastalliances: Power Your E-Business
By Larraine Segil
John Wiley & Sons, Inc., 2000
"E-Collaboration: A Look at Past Research and Future Challenges"
By N. Kock, R. Ocker, R. Davison and R. Wazlawick
Journal of Systems and Information Technology, 5(1): 1-9, 2001
Site of the E-Collaboration Research Center at Temple University
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