Research: Alignment's Leadership Gap
The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
Our research on the development and communication of IT and corporate strategy showed that many business and IT executives feel they do a relatively poor job communicating that strategy to employees. Sadly, there's a similar trend when it comes to managing the link between overall strategyand IT strategyand the needs of employees as they go about their jobs. Companies as a whole make some effort to measure performance against strategic goals, as do their IT departments, but our respondents don't seem to think much of the alignment results.
The results are available in Adobe Acrobat PDF format. To download the free Adobe Acrobat Reader plug-in, click here.
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