Are You the Leader You Think You Are?
The New Reality for Customer Engagement
Are they fooling themselves, disappointing their bosses and peers, and driving their staffs to despair? That's undoubtedly true for the 8 percent of direct reports to CIOs who agree with the statement: "My boss is a danger to my company."
This month's survey suggests several reasons why CIOs and other IT executives are missing the mark as leaders. CIOs are weaker than they realize at several key leadership skills, the study found-in particular, dealing with difficult "people issues," and sensitivity to others.
Another shortcoming uncovered by this month's survey: Although it helps to have charisma, CIOs are less likely to succeed if they try to dominate others, and more likely to succeed if they are the voice of reason and logic. Unfortunately, judging by the results, some CIOs don't realize how domineering they can be.
Finally, as in our last leadership survey in October 2003, this month's study raises serious questions as to the effectiveness of these programs.
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