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Despite IT Support, Customer Service Is Getting Worse

Written By

Published: Nov 21, 2006

Updated: May 12, 2021

1 minute read

In an ideal world, customer service ought to improve every year. But this year’s survey suggests that service levels are taking a step backward. Except for product or service quality, service levels dropped or remained the same as in 2005—even though IT organizations are providing support for more kinds of service.

For more data and analysis, see CIO Insight‘s Research Center blog at go.cioinsight.com/researchcentral

Next page: Despite IT’s support for customer service, problems are not diminishing.

Allan Alter

Content Writer

Executive EditorAllan Alter has been a specialist on information technology management, strategy and leadership for many years. Most recently, he was editor-in-chief and the director of new content development for the MIT Sloan Management Review. He has been a columnist and department editor at Computerworld, where he won three awards from the American Society of Business Press Editors. Previously he was a special projects editor, senior editor and senior writer for CIO magazine. Earlier, Alter was an associate editor for Mass High Tech. He has edited two books: The Squandered Computer: Evaluating the Business Alignment of Business Technologies and Redesigning the Firm.

CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need to maintain regulatory compliance for their teams and organizations. CIO Insight is an ideal website for IT decision makers, systems integrators and administrators, and IT managers to stay informed about emerging technologies, software developments and trends in the IT security and management industry.

Despite IT Support, Customer Service Is Getting Worse

Allan Alter

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