The New Reality for Customer Engagement
Date: 5/31/2018 @ 1 p.m. ET
The Hidden Power of Social Networks: Understanding How Work Really Gets Done in Organizations
By Rob Cross and Andrew Parker
Harvard Business School Press, 2004
Sharing Expertise: Beyond Knowledge Management
By Mark Ackerman, Volkmar Pipek and Volker Wulf
MIT Press, 2003
Cultivating Communities of Practice
By Etienne Wenger, Richard McDermott and William M. Snyder
Harvard Business School Press, 2002
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