11 Facts You Need to Know About the Cloud

11 Facts You Need to Know About the Cloud

The public cloud services market will exceed $180 billion by next year.

The public cloud will account for $1 out of every $7 spent on packaged software, server and storage in 2015.

83% of organizations experience roadblocks when deploying clouds, and 68% say the obstacles are related to people, processes, politics and other non-IT related factors.

70% of companies using premise-based call centers plan to move them to the cloud, citing lower TCO (55%), business continuity (53%) and scalability (53%) as the top reasons.

Companies that deploy contact centers in the cloud spend 27% less than their peers on their annual costs, and experience a 8% to 22% improvement in first-contact resolution rates.

Organizations save 15% in IT personnel costs by transitioning from premise-based contact centers to cloud-based ones, while improving uptime by 35%

Clearly demonstrate the cloud’s capability to improve collaboration and work processes instead of forcing it on the organization.

Employees will be more likely to embrace new cloud tools if they’re properly schooled on how to use them right from the start.

Choose vendors based on their agility, ecosystem, interoperability and likely future innovation road map, because your needs will change over time.

Cloud-based CRM tools should be integrated to get a comprehensive view of the customer experience: from the sale to customer service to feedback and follow-through.

Outages happen, but if you incorporate comprehensive backup policies and practices into your cloud model, you’ll be ready for them.