How Citizen Developers Are Driving Business Apps
How Citizen Developers Are Driving Business Apps
Companies need custom apps to boost productivity and enhance customer relationships, and many of them are relying on citizen developers to produce those apps.
Emerging Force
82% of the IT decision-makers surveyed said citizen developers are going to become more important to business over the next two years.
Hand-Off
Nearly 60% of all custom apps are created outside of the IT department.
Public Participation
Of those custom apps, 30% were created by citizen developers.
Use Cases, Part I
64% of the IT decision-makers surveyed said their organization deploys custom apps to improve productivity, and 52% said their company does so to enhance team collaboration.
Uses Cases, Part II
48% said their company deploys custom apps to manage customer contacts and relationships, and 45% said they need custom apps to support commonly repeated, task-based workflows.
Top Benefits of Custom Apps
They address specific business requirements: 29%
Once deployed, they provide greater flexibility for modifications: 25%
It’s very likely that employees and partners will use them: 15%
Top Challenges of Custom Apps
The time it takes to create them: 36%
The cost to create them: 21%
Lack of needed employee expertise: 17%
Most Pressing Items on IT’s Agenda
Managing data growth: 37%
Securing corporate and customer data: 34%
Managing risks related to mobile and social networks: 31%
Focus Areas
37% of survey respondents said that, on average, citizen developer-produced custom apps will benefit company-wide initiatives, while 28% said they’ll support specific projects, and 27% said they’ll serve departmental efforts.
