How Custom Software Drives Digital Transformations
How Custom Software Drives Digital Transformations
Business executives revealed that custom software apps enable a more personalized customer experience and play an important role in engaging customers and employees.
En Route
74% of business execs said their company has either completed or is completing a digital business transformation, or that their organization is planning to do so within the next five years.
Top Priorities for Digital Transformation Efforts
Enterprise data management: 43%, Enterprise collaboration: 33%, Custom software solutions: 31%, Hybrid cloud: 25%, Broad enterprise mobility: 25%
Meaningful Connection
75% of business execs said custom software apps enable a personalized customer experience, and 72% said these apps play a strategically important role in engaging customers and employees.
Agile Approach
63% said that custom software is more nimble than pre-packaged software.
Peak Performance
44% said the development of custom software apps are needed to increase operational efficiencies, and 43% say the same about employee efficiencies.
Budget-Minded
41% said custom software apps are needed to reduce operational costs.
Biggest Challenges in Creating Custom Software Apps
Constantly evolving business requirements: 38%, Need to integrate throughout required data sources: 37%, Long development cycles: 35%, Lack of communication between business and IT: 27%
To Do List, Part I
37% said their organization is focusing on the ongoing maintenance of software/apps as a top tech issue in 2016, and 31% cited the fixing of glitches in software/apps.
To Do List, Part II
28% said their company needs to address a glut of app/data silos, and 25% said their organization’s software/apps are too inflexible.
Top Tech Investment Considerations
Data security: 62%, Performance: 55%, Customer experience: 48%