SHARE
Facebook X Pinterest WhatsApp

Is Your IT Team Reactive or Strategic?

Aug 12, 2016

Is Your IT Team Reactive or Strategic?

Is Your IT Team Reactive or Strategic?Is Your IT Team Reactive or Strategic?

Reactive groups focus on responding to individual user challenges and requests, while strategic teams achieve IT operational excellence and drive innovation.

Gadget GlutGadget Glut

More than two of five survey respondents said there are an average of at least five managed devices per technician at their organization, and 22% said there are more than 10.

Peak Performance, Part IPeak Performance, Part I

70% said their company takes advantage of data storage backup on a monthly, weekly or even daily basis to optimize IT efficiency and effectiveness, while 66% are turning to centralized anti-virus and anti-malware scanning.

Peak Performance, Part IIPeak Performance, Part II

57% said their organization deploys app monitoring to optimize IT efficiency and effectiveness, and the same percentage cited centralized patch management as a way their company does this.

Dollar DifferentiatorDollar Differentiator

36% of aligned and strategic companies grew revenues by more than 10% between 2014 and 2015, compared to 21% of reactive organizations which did.

Accountability FactorAccountability Factor

44% of strategic organizations have formal service level agreements (SLAs) covering the availability and performance of IT services, but only 9% of reactive companies do.

Prudent PolicyPrudent Policy

69% of strategic companies have adopted password management, compared to 54% of reactive organizations.

Remote ControlRemote Control

63% of strategic organizations deploy remote device access and control, but just 52% of reactive companies do.

Machine > Manual” />Machine > Manual</p>
<p>
56% of strategic companies have automated activities, deployments and remediations, while only 43% of reactive companies have done so.
</p>
<p><center></center><img decoding=SOP

58% of aligned/strategic organizations have come up with IT device and configuration standards, in contrast to 40% of reactive companies which have.

Top Priorities for Aligned/Strategic CompaniesTop Priorities for Aligned/Strategic Companies

Completing IT projects on time: 34%, Delivering higher service levels/IT service availability: 29%, Improving customer experience: 23%, Reducing IT costs: 23%, Improving employee productivity: 17%

Recommended for you...

Brainstorming Solutions for the Tech Labor Shortage: Interview with Rob Kim at Presidio
Shelby Hiter
Mar 9, 2022
MLOps: What Is It and Why Do We Need It?
Aminu Abdullahi
Feb 11, 2022
Top Quantum Computing Companies for 2022
Devin Partida
Jan 24, 2022
How to Choose RPA Software: 8 Things to Consider
Terkel
Jan 10, 2022
CIO Insight Logo

CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need to maintain regulatory compliance for their teams and organizations. CIO Insight is an ideal website for IT decision makers, systems integrators and administrators, and IT managers to stay informed about emerging technologies, software developments and trends in the IT security and management industry.

Property of TechnologyAdvice. © 2025 TechnologyAdvice. All Rights Reserved

Advertiser Disclosure: Some of the products that appear on this site are from companies from which TechnologyAdvice receives compensation. This compensation may impact how and where products appear on this site including, for example, the order in which they appear. TechnologyAdvice does not include all companies or all types of products available in the marketplace.