Bosses Have Difficulty Saying ‘I Am Sorry’

Bosses Have Difficulty Saying ‘I Am Sorry’

One-half of workers say their boss “rarely” or “never” apologizes.

51% of bosses say they are sometimes reluctant to apologize because they don’t want to look incompetent.

18% say they don’t apologize in order to avoid looking weak.

18% say apologies may not be necessary.

7% rationalize by telling themselves, “I’m the boss. I shouldn’t have to.”

91% of employees say it’s highly important to have a boss whom they can trust. Sadly, one-third say they trust their manager less than they used to.

A well stated and sincere apology will help you build—not lose—respect among employees.

When you really listen to employees—with engaged eye contact, while not attempting to take control of the conversation—they’ll feel less guarded about sharing valuable info with you.

When you make good on any stated intentions, your accountability rating goes through the roof.