Why Companies Are Turning to Managed IT Services

 
 
By Dennis McCafferty  |  Posted 06-10-2015 Email
 
 
 
 
 
 
 
 
 
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    Why Companies Are Turning to Managed IT Services
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    Why Companies Are Turning to Managed IT Services

    By Dennis McCafferty
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    Handing Off
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    Handing Off

    49% of survey respondents said their companies’ IT functions are either mostly or partially outsourced today.
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    Future Plans
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    Future Plans

    50% said they'll consider using an outside IT firm over the next two years if the need arises, while another 15% are evaluating the employment of an outside IT firm now.
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    Highly Recommended
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    Highly Recommended

    Nine out of 10 are either "mostly" or "very" satisfied with their managed services experience.
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    Smart Spending
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    Smart Spending

    93% said their managed services arrangements either met or exceeded cost-savings expectations.
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    Top Ways Businesses Are Using IT Service Providers
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    Top Ways Businesses Are Using IT Service Providers

    Repairing/troubleshooting IT: 70%, General IT consulting: 51%, Deploying/installing/integrating IT: 48%, Conducting cyber-security tasks: 47%, Designing Website: 47%
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    Top Managed Services Decision-Drivers
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    Top Managed Services Decision-Drivers

    Improving efficiency/reliability of IT: 56%, Enhancing security/compliance: 38%, Freeing up IT staff to work on strategic projects: 38%, Boosting ROI/cost savings: 33%, Taking proactive approach to maintenance: 27%
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    Personnel Decision
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    Personnel Decision

    72% of survey respondents at large companies said their organization kept IT staffing the same after outsourcing tech needs to a managed services provider, while 24% said IT headcount was reduced.
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    Lukewarm Endorsement
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    Lukewarm Endorsement

    61% said their satisfaction level with current IT management methods could be better, and 9% of those respondents said it could be "significantly" better.
 

With a large share of organizations either outsourcing IT functions or considering doing so, an overwhelming majority pursuing managed services are satisfied with the outcomes, according to a recent survey from CompTIA. The resulting "4th Annual Trends in Managed Services" report indicates that managed services arrangements are either meeting or exceeding cost-savings expectations, covering essential needs such as tech troubleshooting, integration and cyber-security. And CIOs and other senior IT managers are finding that managed services can provide a number of both strategic and ROI-boosting benefits. "The argument can be made that turning to managed services or other outsourcing [for] basic, day-to-day IT operations will increase operational efficiency and create predictable, recurring costs," according to the report. "At the same time, moving more IT-related business functions into the hands of an outside provider also clears the way for internal IT staff to work on initiatives that hew more to core mission and drive revenue." A total of 350 U.S.-based IT and business professionals who are involved in tech decision-making took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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