Majority of IT Pros Bemoan Catalog Sprawl

By Karen A. Frenkel  |  Posted 04-28-2014 Email

The growth of catalog sprawl, which plagues organizations that introduce many front-end tools for employees to procure services or to request help, concerns the majority of enterprise IT leaders, according to the 2014 PMG Catalog Sprawl Survey. The very tools designed to help streamline processes have become the biggest obstacles to consistency and continued efficiency, according to the report. Seventy-one percent of IT professionals say they have up to five customer-facing tools, including service desk, hardware and software provisioning, identity management, and on- and off-boarding solutions. "Catalog sprawl is hampering 43 percent of organizations today, and we expect this number to continue increasing in the future," says Joe LeCompte, principal at PMG, an enterprise service catalog publisher. One solution for handling catalog sprawl is a "single pane of glass," a lone portal in which users can find all of an organization's service offerings. The blind survey of 236 North American corporate IT professionals was conducted in February 2014. Of the respondents, 43 percent are IT management, 40 percent are IT professionals, and 13 percent are senior IT executives. Company size ranged from less than $200 million in revenue to more than $3 billion. For a copy of the report (registration required), click here

Karen A. Frenkel writes about technology and innovation and lives in New York City.


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