Why IT Struggles to Meet Department Goals

 
 
By Dennis McCafferty  |  Posted 04-14-2015 Email
 
 
 
 
 
 
 
 
 
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    Low Bar
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    Low Bar

    Only 29% of surveyed IT pros said their department either constantly meets or exceeds goals.
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    Critical Intervention
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    Critical Intervention

    These IT pros said their organization–on average–will detect and address 57% of critical IT issues before they impact business.
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    Meaningful Metric
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    Meaningful Metric

    47% of IT pros within large enterprises use analytical tools to measure IT performance. Within organizations of all sizes, three-quarters of tech employees who use analytics said these tools are either helpful or "extremely" helpful.
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    Impact Statement
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    Impact Statement

    48% said they can transform all or most relevant insights from IT analytics into actionable plans for improvement.
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    Leading Key Performance Indicators (KPIs) for IT operations excellence
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    Leading Key Performance Indicators (KPIs) for IT operations excellence

    Uptime: 89%, Performance: 80%, Number of open issues: 48%, Average time to fix issues: 46%, Security breaches: 45%
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    Closely Watched, Part I
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    Closely Watched, Part I

    51% of IT pros track uptime in real-time, and another 19% do so daily.
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    Closely Watched, Part II
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    Closely Watched, Part II

    39% track performance in real-time, and 26% do so daily.
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    Most Difficult KPIs to Meet
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    Most Difficult KPIs to Meet

    Performance: 71%, Uptime: 51%, Data loss: 40%
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    Open Windows
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    Open Windows

    79% of tech pros said their organization monitors IT KPIs over their networks, and 78% do so over databases. Another 72% track this through applications.
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    Elusive Area
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    Elusive Area

    While 80% said their organization analyzes configuration consistency throughout the network, databases, storage, applications and clusters, only one-half do so within the cloud.
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    On the Radar
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    On the Radar

    77% of IT pros said their CIO is highly concerned about tech department KPIs, and 69% said their head of IT infrastructure is. Only 19% said their CEO is highly concerned about this.
 

Very few IT professionals believe their department is meeting goals on a consistent basis, much less exceeding them, according to a recent survey from Continuity Software. However, IT is able to detect and respond to critical tech issues more than one-half of the time, according to the resulting"2015 IT Operations Analytics Survey" report. Clearly, there's room for improvement overall. And in looking to address the state of IT operations, CIOs and their teams are investing in analytics tools that can help them assess how they're faring on Key Performance Indicators (KPIs) such as uptime, performance, issue resolution and cyber-security. A number of these issues–especially uptime and performance–are proving so critical that tech teams are tracking them at least daily, if not in real-time. Fortunately, many of them say the analytics tools not only raise the visibility of existing problems, but they help them come up with effective action plans to correct them. More than 200 IT professionals took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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