Is It Time to Write Off Email?
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Is It Time to Write Off Email?
As cloud-based Unified Communications increases in popularity, traditional on-premise systems are fading away, causing many tech leaders to wonder if email is a dying format. -
Email Is 'Old School'
According to 74% of respondents, email will remain an important messaging tool, but new messaging and collaboration platforms will become significant. -
New Opportunities for Service Providers
82% of respondents expect integrated messaging and collaboration applications to disrupt the business email market. Only 18% believe email will remain the primary business-messaging tool. -
Aging Premises Equipment Being Replaced
Businesses are using UCaaS and hosted PBX services to replace on-premises equipment and turning to cloud-based unified communication and collaboration services. -
Cloud Is the Preferred Option
Nine out of 10 service providers lead sales opportunities with cloud-based solutions. Only 10% continue to see premises-based PBXs as their market gateway. -
UCaaS/Hosted PBX Market to Grow
Respondents expect UCaaS/Hosted PBX market to grow six-fold across enterprise, midmarket and SMB during the next five years. -
United Communications and Mobile May Become Synonymous
Unified Communications will become increasingly mobile. 42% of respondents believe more than half of interactions for businesses of all sizes will happen on mobile devices by 2020. -
UCaaS/Hosted PBX market by Business Size
By 2020, respondents believe that UCaaS/Hosted PBX market share will increase according to the following breakout: Small businesses: 48% (10% today), Midmarket businesses: 37% (5% today), Large enterprises: 20% (6% today), Total market: 41% (7% today)
Reports on the death of email may be greatly exaggerated, but many industry leaders are questioning if a shift from traditional on-premise systems to cloud Unified Communications as a service (UCaaS) may be a harbinger of things to come for email. UCaaS is a means to collaboration and productivity and provide ways for people to keep in touch regardless of their location or communications device. The cloud helps make delivery more efficient. "Enterprise UCaaS is proving disruptive due to its superior value proposition--reduced complexity, lower total cost of ownership and greater productivity and mobility for the increasingly Millennial and distributed workforce," says Taher Behbehani, CMO of BroadSoft, the cloud software and services provider that conducted the study. Conducted in late October 2015 at the company's annual users conference, the survey polled 146 respondents, including C-level executives, directors, vice presidents, managers, department heads, and engineers. Seventy-four percent of the respondents were from service providers, 26% from enterprises, resellers and technology vendors. 59% of respondents were from North America, 25% from EMEA, 9% from APAC and 7% from CALA. Here are key findings.