Shadow IT Hurts Automation Efforts
Taking Command
68% of IT pros surveyed said their CIOs are either hands-on when it comes to automation, or they’re thought leaders who demonstrate how automation can affect their organization.
Potential Benefits of Automation
Changing the way virtual and cloud environments are managed: 82%, Allowing self-servicing organizationwide: 73%, Reducing the cost of IT operations: 68%, Automating big data and data integration projects: 65%
Multifaceted
61% of IT execs said automation is helping their organization enhance the customer experience, and 59% said it increases productivity. More than half said it helps users share knowledge.
Piecemeal Process
59% said their organization does not have a holistic approach to automation, and this ad hoc approach creates points of incompatibility.
Going It Alone
Nearly half said their firm doesn’t have mature business processes to automate, and that business owners are creating their own automated solutions with nonstandard or incorrect tools.
Full Plate
78% of the IT execs said their tech department is overloaded, leaving them little time for value-added activities.
Issues Caused by Heavy IT Workloads
IT’s abilities and resources are stressed: 46%, Business benefits are placed at risk: 16%, IT has little time for anything but being “order takers”: 16%
Stalling Out
74% of IT execs said the tech department struggles—if it’s not “dropping balls right and left” or having a “total meltdown”—when it comes to mobile development.
Big (Data) Difficulties
66% encounter these levels of difficulty with respect to analytics and data science.
Stormy Weather
58% of the executives face these same struggles when it comes to cloud computing.
Tech-Challenged
Only 45% said business leaders in their organization know how to use tech to improve operations and gain a competitive advantage.