Employees Are Unhappy With Enterprise Mobile Apps

Employees Are Unhappy With Enterprise Mobile Apps

Employees Are Unhappy With Enterprise Mobile AppsEmployees Are Unhappy With Enterprise Mobile Apps

With great mobile apps, employers can improve their employees’ productivity and work experience. Yet many mobile apps are not living up to user expectations.

Few Use Apps at WorkFew Use Apps at Work

Only 12% of office employees surveyed said they use enterprise mobile apps at work, and they are dissatisfied with their experience.

Apps Increase ProductivityApps Increase Productivity

83% of employees think their most-used enterprise app makes them more productive.

Apps Can Save TimeApps Can Save Time

85% of the mobile app users surveyed think their most-used app saves them time.

Mobile Apps' UsefulnessMobile Apps’ Usefulness

61% of the respondents gave their most-used enterprise mobile app an “A” for usefulness.

Underwhelmed by the ExperienceUnderwhelmed by the Experience

Only 31% of respondents gave their most-used app an “A” for design, and just 45% gave it an “A” for user experience.

Dissatisfied With Work AppsDissatisfied With Work Apps

Just 30% described their most-used app as intuitive, and only 13% described it as elegant.

Frustration With FunctionalityFrustration With Functionality

50% of the users surveyed don’t find their most-used app reliable or stable, and 34% don’t look forward to using their enterprise mobile apps.

Off-The-Shelf and Custom AppsOff-The-Shelf and Custom Apps

Respondents are equally pleased with both off-the-shelf and custom apps, and they are as likely to view both as timesavers and productivity boosters.

Design and Visual AppealDesign and Visual Appeal

68% of users grade their enterprise mobile app as “B” or lower on design and visual appeal.

Karen A. Frenkel
Karen A. Frenkel is a contributor to CIO Insight. She covers cybersecurity topics such as digital transformation, vulnerabilities, phishing, malware, and information governance.

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