Book Brief: The Invisible Employee

The Invisible Employee: Realizing the Hidden Potential in Everyone

By Adrian Gostick and Chester Elton

John Wiley & Sons, March 2006

176 pages, $19.95

The message in this business fable is simple: Employees work harder for bosses who make them feel valued and appreciated. The authors, executives at the O.C. Tanner Co., say most managers are not good at acknowledging the contributions their workers make, but that the skill can be learned in three ways: by announcing the behavior you want; by helping employees understand how to achieve that behavior; and by celebrating their actions—publicly—when they act the way you want them to. Public recognition, the authors add, also serves to send a message about what is important to the entire organization.

CIO Insight Staff
CIO Insight Staff
CIO Insight offers thought leadership and best practices in the IT security and management industry while providing expert recommendations on software solutions for IT leaders. It is the trusted resource for security professionals who need network monitoring technology and solutions to maintain regulatory compliance for their teams and organizations.

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