Salesforce.com has unveiled Chatter 2, the next version of its Chatter collaboration platform, which allows employees to post comments and share files in a Facebook-style environment. The rise of Chatter and similar applications has mirrored businesses’ increased interest in social networking as a productivity and communications tool.
Originally created as an add-on application for sales teams tracking leads and opportunities, and released June 22, Chatter can be leveraged by employees across an entire organization. Users can tweak their profiles, form groups, click on notices and posts to see more details about cases, and follow others within their company. If a particular case becomes more complex than anticipated, a user can click an “Escalate” button and bring colleagues with additional knowledge into the conversation.
Chatter is the latest sign of Salesforce.com’s interest in adding social-networking tools to its cloud-based offerings.
For more, read the eWeek article Salesforce.com Introduces Chatter 2.