Why CIOs Are Losing Control of Technology

 
 
By Dennis McCafferty  |  Posted 11-19-2015 Email
 
 
 
 
 
 
 
 
 
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    Why CIOs Are Losing Control of Technology
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    Why CIOs Are Losing Control of Technology

    The consumerization of IT has made it easy and, in many cases, practical for business departments to bypass IT in order to pick and choose the tech they prefer.
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    Winning Team
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    Winning Team

    66% of surveyed CIOs rate themselves and their IT staffers as no less than an eight out of 10 when it comes to delivering needed business outcomes.
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    Slipping Grasp
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    Slipping Grasp

    66% said they control more than half of IT purchase decision-making, down from 72% of CIOs who claimed this level of control in 2014.
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    End-Around
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    End-Around

    90% said they are bypassed by line-of-business (LOB) colleagues at least "occasionally" in the acquiring of tech apps/solutions, and 31% say they are bypassed "often," "very often" or "most of the time."
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    How CIOs Spend Their Day
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    How CIOs Spend Their Day

    Engaging with LOB managers: 24%, Dealing with legacy/historical IT support issues: 21%, Pursuing IT strategy and planning: 21%, Scoping and provisioning new IT services: 18%
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    Top Tech Trends for Driving Business Innovation
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    Top Tech Trends for Driving Business Innovation

    Analytics: 63%, Mobility: 62%, Cloud: 47%, Social media, social tech: 37%
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    Biggest Benefits of Analytics/Business Intelligence (BI)
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    Biggest Benefits of Analytics/Business Intelligence (BI)

    Getting real-time information: 48%, Acquiring information related to well-defined business metrics: 48%, Improving operational efficiencies: 47%, Delivering information in visual formats: 42%, Conducting predictive analysis: 30%
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    Business Bottlenecks, Part I
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    Business Bottlenecks, Part I

    47% of CIOs said a lack of budget presents a significant barrier in implementing highly effective business analytics/BI solutions, while 40% cite a lack of time to do so.
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    Business Bottlenecks, Part II
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    Business Bottlenecks, Part II

    37% said solution complexities create significant barriers in the pursuit of business analytics/BI, and 35% said a lack of expertise does.
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    Self-Serve
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    Self-Serve

    68% said their organization has either adopted or will adopt service-defined tech, such as the service-defined network and service-defined data center.
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    Farmed Out
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    Farmed Out

    Nearly half said at least 30% of their organization's technologies are provided by external service providers.
 

CIOs give themselves and their employees high marks for delivering upon needed business outcomes, but they also admit that they're losing control over significant tech purchase decisions to the business side, according to a recent survey from Logicalis US. More than ever, finding reveal, line-of-business (LOB) managers circumvent CIOs and tech employees in acquiring tech apps and solutions, thus cultivating a shadow IT culture. This creates issues with respect to both tech governance and security assurance, and CIOs now feel pressured to transform their roles from that of technologist to what's emerging as "internal service provider" to counter shadow IT. "When you analyze the reasons shadow IT exists," said Vince DeLuca, CEO of Logicalis US, "it's clear that LOB executives are simply looking for better, faster access to IT services; they want an at-work experience that emulates the on-demand services they have access to in their consumer lives. The consumerization of IT and the widespread availability of as-a-service cloud options has, therefore, made it both easy and, in many cases, practical to bypass the IT department." Nearly 425 global CIOs and IT directors took part in the research.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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