Planning Failures Unleash IT Chaos

By Dennis McCafferty  |  Posted 10-03-2013 Email

Your IT staffers are devoting far, far too much time dealing with unanticipated tech problems, as opposed to initiating proactive efforts to support organizational goals, according to a recent survey from TeamQuest. In fact, tech employees spend an average of 32 hours every week responding to situations such as network slowdowns, equipment failures, tech-upgrade requests, and capacity and availability issues, findings reveal. And a lack of command over capacity management appears to be contributing significantly to cloud outages, big data mishaps and unnecessary risk, among other issues. In terms of productive time lost, organizations that are considered more "chaotic" on this front spend twice as much time "putting out fires" than those which operate at a more measured, mature state (nearly 38.5 hours every week versus 21 hours). There are also an abundance of issues related to the configuration, performance assessment and problem resolution of virtual machines. More than 410 IT managers worldwide took part in the research, which was conducted by Kelton. For more about the survey, click here.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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