Planning Failures Unleash IT Chaos

By Dennis McCafferty  |  Posted 10-03-2013 Email Print this article Print

Your IT staffers are devoting far, far too much time dealing with unanticipated tech problems, as opposed to initiating proactive efforts to support organizational goals, according to a recent survey from TeamQuest. In fact, tech employees spend an average of 32 hours every week responding to situations such as network slowdowns, equipment failures, tech-upgrade requests, and capacity and availability issues, findings reveal. And a lack of command over capacity management appears to be contributing significantly to cloud outages, big data mishaps and unnecessary risk, among other issues. In terms of productive time lost, organizations that are considered more "chaotic" on this front spend twice as much time "putting out fires" than those which operate at a more measured, mature state (nearly 38.5 hours every week versus 21 hours). There are also an abundance of issues related to the configuration, performance assessment and problem resolution of virtual machines. More than 410 IT managers worldwide took part in the research, which was conducted by Kelton. For more about the survey, click here.

  • Far From Perfect

    95% of IT managers do not believe their IT department is performing at optimal efficiency.
    1-Far From Perfect
  • Firefighters

    IT departments typically deal with 16 unexpected IT issues a week, with each issue averaging two hours and nine staffers to resolve.
  • What Accounts for an IT Employee's Day

    Responding to application quality, data center, performance and service issues: 32%, Managing budget, vendors and changes: 27%, Doing project work: 13%, Fixing security issues: 11%
    3-What Accounts for an IT Employee's Day
  • Room for Improvement

    Only 10% of an IT department's time is spent on proactive, improvement efforts.
    4-Room for Improvement
  • Most Common Issues for IT to Resolve

    Poor app performance: 39%, Network slowdowns and outages: 38%, Unanticipated change requests: 35%, Call center situations: 35%, Equipment failures: 34%
    5-Most Common Issues for IT to Resolve
  • Virtual Challenges

    84% of IT managers in organizations using virtual machines struggle in managing them, and 75% say their organization lacks proper virtual machine management.
    6-Virtual Challenges
  • Stormy Weather

    Three in five IT managers overall experience cloud outages, and more than two-thirds of them take place on internal clouds.
    7-Stormy Weather
  • Preventive Defense

    Six of 10 of these managers feel these cloud outages are preventable, and 53% say the disruptions are caused by improper capacity planning.
    8-Preventive Defense
  • A Big Problem

    79% aren't using capacity management for big data implementations.
    9-A Big Problem
  • Performance Upgrade

    Three in four believe that proper capacity management would cause a decrease in overall IT risk, and 31% feel it would increase efficiency.
    10-Performance Upgrade
Dennis McCafferty is a freelance writer for Baseline Magazine.


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