The Cost of Inefficient Health-Care Communications

By Karen A. Frenkel  |  Posted 07-17-2014 Email Print this article Print

American hospitals are wasting $11.2 billion each year because of inefficient communications technologies, according to a new report from Imprivata. Physicians, nurses and other providers who coordinate and deliver patient care rely on antiquated pagers and are hampered by them and the absence of secure text messaging, among other communications problems, such as a lack of Wi-Fi, according to the report, "Economic Impact of Inefficient Communications and Healthcare." The study, which was conducted by Imprivata and the Ponemon Institute, surveyed 400 health-care providers, including physicians, nurses, and operations managers. They were asked about three clinical workflows: patient admissions, coordinating emergency response teams and patient transfers. The report reveals "glaring inefficiencies in provider-to-provider communications," which have found "a substantial productivity and economic impact." The report says it is "incumbent on IT to meet provider demand for more modern and efficient communications technologies while maintaining patient privacy and complying with security and regulatory requirements." To read the full report (registration required), click here

Karen A. Frenkel writes about technology and innovation and lives in New York City.


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