Brian P. Watson

Dan Gingras expected panic. Gingras, a former CIO at Bausch & Lomb and Watts Regulator Co. and now a partner at the consultancy Tatum LLC, frequently consults with CEOs and corporate boards on IT strategy. After the Wall Street fallout and the looming uncertainty following it, Gingras expected his clients to sound the alarm, particularly […]

Peering into the future is usually a fool’s errand, but for IT, it’s essential. CIO Insight asked 222 IT leaders about which technologies they expect to explode in the next five to 10 years, as part of our upcoming Future of IT study. Here’s what they said. 1. Green IT As predicted in 2008: 47% As […]

Plenty of corporate executives have channeled the successes and failures of military leaders to help them better understand their business. And that’s no surprise: The armed forces’ focus on strategy and execution has long held many lessons for forward-looking executives. Mark Herman, a vice president at the business consultancy Booz Allen Hamilton, specializes in putting […]

For Keith Neely, delivering business process improvements began with one of IT’s oldest, clunkiest tools. When his employer, sporting-goods maker Mizuno USA, bought a new ERP system in 2000, the IT shop had a difficult time aligning day-to-day processes with the then-new technology. The philosophy at the time, says Neely, vice president for customer support […]

More and more companies are going green, and they say they’re doing it for altruistic reasons, according to our recent Green IT survey. Businesses cited environmental concerns as their top driver, followed closely by cost savings. While there’s reason to be skeptical about corporate motivations, there’s no question about the CIO role in green initiatives. […]

Social networks aren’t just a fad. in fact, they’ll become more crucial for doing business in the future. “Eventually, every company will have to work with the winning social network firm or firms, just as almost all companies work with Yahoo and Google,” John Sviokla, vice chairman of Diamond Management & Technology Consultants, wrote in […]

Looking for a bigger paycheck? Try sharpening your SAP skills. IT pros with non-certified skills in several SAP technologies saw pay increases of 20 percent or well above in the second quarter compared with the same period in 2007, according to the IT Skills and Certifications Pay Index released this week by consulting and research […]

Here’s a printable version of our Fall 2008 reading list. Click on the links to get more information on each book. Or keep it handy next time you surf on Amazon.com or hit your local bookstore. Note: books are listed in order of publication date, not by any particular ranking. The Knack: How Street-Smart Entrepreneurs Learn to Handle Whatever Comes […]

IT pros have their own personal run-ins with poor customer service, but, at work, people give them an earful on the subject. The good news? Customer service is improving, thanks in large part to advances in technology, according to CIO Insight‘s 2008 Customer Strategies survey. Businesses saw considerable drop-offs in complaints that were caused by […]

Recent reports show IT employment is healthier than ever: The U.S. IT workforce topped 4 million for the first time this spring, according to government data. But hordes of American IT workers find the news hard to reconcile with their own day-to-day experiences. When we broke the employment report story, a swarm of employed and […]