CIO Insight Staff

Even though their effectiveness is questionable, leadership programs have broad support. The overwhelming majority of CIOs would like to offer more leadership programs to their staff, even though only 57% currently pay for such programs – five points fewer than the number in our October 2003 leadership survey. But are these programs effective? CIOs say […]

As leaders, CIOs are by no means as strong as they think they are. The majority of non-CIOs give their CIOs excellent or good marks for effectiveness as leaders. But they give CIOs much lower marks for leadership than CIOs give themselves-and that’s a problem. CIOs who aren’t viewed as leaders won’t be able to […]

It’s no surprise that healthcare IT is a disgrace. But I’ve begun to wonder if healthcare’s IT failings are more than just bad business; they may be morally irresponsible. Not only does bad IT ensure bad (or at least less-good-than-it-could-be) health care, it raises the costs for everyone, thereby ensuring worse healthcare in the future. […]

Patrick Lencioni knows a thing or two about dysfunction. As president of The Table Group, a San Francisco-area management consulting firm that specializes in executive-team development and organizational health, Lencioni is a frequent speaker on leadership and alignment. He’s also the author of five best-selling business books on the subject, including The Five Dysfunctions of […]

In January 2003, Jim Cantalupo, then the CEO of McDonald’s Corp., found himself in unfamiliar territory. For the first time in 47 years, the $19 billion burger company had posted a quarterly loss. Consumers were fed up with the long lines and lousy service, and Cantalupo admitted in his annual letter to shareholders that “McDonald’s […]

Coaching and Feedback for Performance Duke Corporate Education Dearborn Trade Publishing Dec. 2005; 112 pages, $16.95 Part of a leader’s job is to develop other leaders. Coaching is one of the best ways to do that, but most managers don’t have a clue how to coach effectively. This book offers a place to start. The […]

Peter Shankman recoils at the suggestion that he’s created some kind of airborne dating service with AirTroductions, a Web-based service that allows travelers with similar interests to sit next to each other on flights. “If two people match up and have babies and live happily ever after, great,” says Shankman. “But my sole purpose is […]

Can’t we all just get along? That’s the question being asked by many in the technology workforce, ever since Democrats in the House of Representatives presented their “Innovation Agenda” in late November. The plan, crafted to keep the U.S. competitive in an increasingly global economy, echoes the many calls to action from congressional task forces […]

Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences Steve Diller, Nathan Shedroff and Darrel Rhea New Riders Publishing, Dec. 2005 152 pages, $24.99 The new year is probably a good time to revisit an old topic: How can you connect with customers who have vowed to find more meaning in their lives? This is […]

Opinion: The Legal Jungle Why Johnny Can’t Stop Sharing Files By Larry Downes Given that 72 percent of young adults in the U.S. who use the Internet say “they do not care whether the music they download onto their computers is copyrighted or not,” the concept of copyright, in the view of columnist Larry Downes, […]