CIO Insight Staff

Loyalty Rules!: How Today’s Leaders Build Lasting Relationships by Frederick F. Reichheld Harvard Business School Press, 2001 240 pages, $27.50 The Bain & Company director follows up his best seller The Loyalty Effect by applying his theories to the digital arena. He claims that the lack of customer and employee loyalty among Internet companies is […]

Don’t Kill the Bosses!: Escaping the Hierarchy Trap by Samuel A. Culbert and John B. Ullmen Berrett-Koehler Publishers, Inc., 2001 200 pages, $24.95 Culbert, a professor at the Anderson School at UCLA, and Ullmen, senior manager for organizational effectiveness at Earthlink, Inc., offer a guide for dealing with the problems plaguing boss/subordinate relationships. The authors […]

The Talent Edge: A Behavioral Approach to Hiring, Developing and Keeping Top Performers by David Cohen John Wiley & Sons, Inc., 2001 288 pages, $29.95 Attracting, selecting and retaining talented professionals is a task that vexes most IT managers. Cohen, the principal of Strategic Action Group, Ltd., a human resources consulting firm, provides a road […]

Security Transformation: Digital Defense Strategies to Protect Your Company’s Reputation and Market Share By Mary Pat McCarthy and Stuart Campbell McGraw-Hill Professional Publishing, 2001 211 pages, $24.95 McCarthy, vice chair of KPMG LLP’s information, communications and entertainment practice, and Campell, national partner-in-charge of the company’s information risk management practice, provide an overview on how to […]

After a falling off in optimism about economic conditions among the CIOs we polled for the July issue, the August Confidence Meter shows something of a rebound. CIOs’ confidence in the chances for a recovery in the overall economy in the next 90 days inched back up to 5.1 from 4.9, while their confidence in […]

The Essential Drucker By Peter F. Drucker HarperBusiness, 2001 368 pages, $30 An essential collection from the guru himself: Drucker has boiled down his 60 years of writing into 26 essays on management, the individual and society. The book not only describes the emergence of knowledge workers and a knowledge society, but also examines how […]

The Digital Enterprise: How to Reshape Your Business for a Connected World By Nicholas G. Carr Harvard Business School Press, 2001 272 pages, $29.95 Carr’s book is a collection of Harvard Business Review articles focusing on the way the Internet, digital communications and ubiquitous connectivity have transformed business. Authors include well-known names such as Gary […]

Atomic Bond by Allan E. Alter Peter Weill, the director of the Center for Information Systems Research at the MIT Sloan School of Management, talks about the close connection between IT infrastructure and architecture, and the eight “atomic” business models on which e-business strategies are based. These models can be used to create strategy, set […]

Managing the Unexpected: Assuring High Performance in an Age of Complexity By Karl E. Weick and Kathleen M. Sutcliffe Jossey Bass, 2001 224 pages, $25 Interested in turning your organization into a panic-proof unit that can handle any emergency? Two organizational behavior experts from the University of Michigan Business School draw lessons from emergency rooms […]

The Information Age is rendering the nation’s aging electricity grid obsolete and dangerously crisis-prone-with risks to IT potentially more serious than any Y2K bug would have been. Trouble is, there is no leadership focused on a fix this time, and companies and CIOs are starting to get nervous. California’s recent energy woes should be a […]