CIO Insight Staff

e-Finance: The Electronic Revolution in Financial Services By Erik Banks John Wiley & Sons, Inc., 2001 216 pages, $39.95 Digital technologies, funding sources and e-commerce business models have led to an explosion in online financial services. The managing director of the corporate risk management group at Merrill Lynch explores the challenges, opportunities and risks within […]

The Knowledge Engine: How to Create Fast Cycles of Knowledge-to-Performance and Performance-to-Knowledge By Lloyd Baird and John C. Henderson Berrett-Koehler, 2001 200 pages, $27.95 The authors—directors of Boston University’s Leadership Institute and Systems Research Center, respectively—make the case for a “just-in-time” rather than a “just-in-case” approach to knowledge management. Rather than gather and store knowledge […]

For the first time since we started surveying CIOs on their views on the economy, the June results showed a decline in confidence. We again asked CIOs to indicate, on a scale of 1 to 10, how confident they are that economic conditions will improve significantly in the next 90 days for their companies, their […]

In this issue, CIO Insight’s editorial team—Ellen Pearlman, Allan E. Alter, Marcia Stepanek and Edward H. Baker—focuses on the unpredictable economy and its impact on IT planning, staffing and budget. Our recently completed survey shows that less than 40 percent of CIOs have seen their department budgets cut this year. In fact, they fared better […]

The Attention Economy: Understanding the New Currency of Business by Thomas H. Davenport and John C. Beck Harvard Business School Press, 2001 256 pages, $29.95 Capturing the attention of employees, customers and partners is key to maintaining market share and competitive advantage. Davenport and Beck, both affiliated with the Accenture Institute for Strategic Change, outline […]

Clicks and Mortar: Passion Driven Growth in an Internet Driven World by David S. Pottruck and Terry Pearce Jossey-Bass, 2001 352 pages, $17.95 Using their own company’s move into the online world as an example, this updated version of the best seller by two Charles Schwab executives shows how to foster a culture that supports […]

Making Six Sigma Last: Managing Cultural and Technical Change by George Eckes John Wiley & Sons, 2001 304 pages, $29.95 Eckes helped implement the Six Sigma methodology at GE, which Jack Welch calls the “most important initiative we have ever undertaken.” Building on his earlier book, The Six Sigma Revolution, Eckes addresses how to implement […]

Research: Spending CIOs and senior IT strategists appear to be successfully avoiding widespread, debilitating technology spending cuts throughout their organizations, according to a May CIO Insight survey. The majority of respondents said their organizations had not cut IT expenditures from their original 2001 budget since the beginning of the year. However, companies with more than […]

Customer Equity: Building and Managing Relationships as Valuable Assets by Robert C. Blattberg, Gary Getz and Jacquelyn S. Thomas Harvard Business School Press, 2001 432 pages, $29.95 Professors Blattberg and Thomas, together with consultant Getz, provide a unifying framework and a method for measuring the potential profitability of each customer to the company. The book, […]

The E-Privacy Imperative: Protect Your Customers’ Internet Privacy and Ensure Your Company’s Survival in the Electronic Age by Mark S. Merkow and James Breithaupt Anacom, 2001 320 pages, $34.95 Merkow, a well-known e-commerce security specialist, and his collaborator offer advice on how to protect your Web site and your customers through careful technology practices and […]