How ITSM Can Fast-Forward the Tech Transformation

 
 
By Dennis McCafferty  |  Posted 05-05-2017 Email
 
 
 
 
 
 
 
 
 
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    How ITSM Can Fast-Forward the Tech Transformation
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    How ITSM Can Fast-Forward the Tech Transformation

    Companies are struggling to keep up with tech changes while aligning IT efforts with business needs. Find out why many view ITSM as a game-changer in this area.
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    Personnel Matter
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    Personnel Matter

    50% of the executives surveyed said their organization needs to implement more training and skills development to keep up with the pace of IT transformation, and 41% said their staffing resources are stretched too thin to keep up.
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    Status Quo, Part I
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    Status Quo, Part I

    37% said they spend more than half of their IT budget on ongoing maintenance and management, instead of on new initiatives, such as digitization.
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    Status Quo, Part II
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    Status Quo, Part II

    32% of the executives surveyed said their IT staff members spend more than half of their time on ongoing maintenance and management, instead of on new digital initiatives.
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    Impact Statement
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    Impact Statement

    75% said the amount of time, money and resources their company devotes to ongoing IT maintenance and management is affecting their organization's competitiveness, with 34% saying it is affecting this "deeply."
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    Challenges Aligning IT With the Business
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    Challenges Aligning IT With the Business

    Lack of IT skills: 36%, Unclear understanding of business services: 34%, Budget constraints: 34%, Pace of IT change: 29%, Lack of organizational support: 29%
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    Critical Factor
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    Critical Factor

    88% of the executives surveyed said IT service management (ITSM) plays an important role in their organization's digital transformation efforts, and 17% said it plays an extremely important role.
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    Funded Effort
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    Funded Effort

    65% said their company's ITSM budget increased over the past 3 years (with 21% saying it increased more than 10%), and 70% expect the budget to continue increasing over the next 3 years.
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    Resource Allocation
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    Resource Allocation

    37% said their ITSM efforts are focused mainly on delivering technology services, while 41% said these efforts are aligned with the requirements of selected business units.
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    ITSM 's Top Business Drivers
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    ITSM 's Top Business Drivers

    Operational efficiency: 43%, Employee productivity: 31%, Digital enterprise transformation: 23%, Risk minimization: 23%, Cost reduction: 19%
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    DIY
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    DIY

    83% of the executives surveyed said their company enables and/or supports self-service IT tools for users, and 45% said it does this throughout most key functions.
 

Challenged by the fast pace of digital transformation, many companies are increasing their investment in IT service management (ITSM) as a potential solution, according to a recent survey from BMC. The resulting report, "Delivering Value to Today's Digital Enterprise: The State of IT Service Management 2017," indicates that a significant percent of businesses are stretched too thin in terms of staffing to keep up with changing IT needs. At the same time, many are spending too much time and budget on the maintenance and management of existing systems, instead of focusing on new initiatives. Through ITSM—a process-driven approach that stresses customer and user needs and continuous improvement—companies expect to boost operational efficiencies and employee productivity, while better enabling a digital transformation. Plus, they anticipate that they'll achieve all of this at a lower cost. In addition, they want to more closely align ITSM efforts with overall business strategies and success—a rare accomplishment for organizations these days. More than 260 global senior-level executives took part in the research, which was conducted by Forbes Insights.

 
 
 
 
 
Dennis McCafferty is a freelance writer for Baseline Magazine.

 
 
 
 
 
 

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