How ITSM Can Fast-Forward the Tech Transformation

By Dennis McCafferty  |  Posted 05-05-2017 Email

Challenged by the fast pace of digital transformation, many companies are increasing their investment in IT service management (ITSM) as a potential solution, according to a recent survey from BMC. The resulting report, "Delivering Value to Today's Digital Enterprise: The State of IT Service Management 2017," indicates that a significant percent of businesses are stretched too thin in terms of staffing to keep up with changing IT needs. At the same time, many are spending too much time and budget on the maintenance and management of existing systems, instead of focusing on new initiatives. Through ITSM—a process-driven approach that stresses customer and user needs and continuous improvement—companies expect to boost operational efficiencies and employee productivity, while better enabling a digital transformation. Plus, they anticipate that they'll achieve all of this at a lower cost. In addition, they want to more closely align ITSM efforts with overall business strategies and success—a rare accomplishment for organizations these days. More than 260 global senior-level executives took part in the research, which was conducted by Forbes Insights.

Dennis McCafferty is a freelance writer for Baseline Magazine.


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