CIO Insight‘s annual Vendor Value study had some surprising results this year. A newcomer to the list—CDW—takes first place, unseating Red Hat, which fell to third place. Yet while companies like Research In Motion, Hewlett-Packard, Citrix and Motorola improved their scores, the overall results indicate that CIO satisfaction with their vendors has waned significantly since last year.
For more specific details on how each company scored in areas like value, reliability and loyalty,
How did we arrive at these results? View our methodology.