CIO Insight Staff

In the 2006 Top Trends issue, the Technology section was entitled “The Search for the Killer Infrastructure.” It looks as if that infrastructure’s been found: Mainstream companies are well on their way to adopting Web services and service-based architectures, and moving to virtual servers and storage. These moves are already having an impact on old-school […]

There is no choice: Eternal vigilance against clever hackers, greedy cybercriminals and clueless employees is part of the cost of doing business. But companies can still choose how they defend themselves. Some companies are moving away from Microsoft products. Others have started to treat security as a risk management issue rather than an IT problem: […]

Fifty-seven percent of IT executives say their IT departments are going through more change than they’ve ever seen. Why? Several major changes are taking place simultaneously. The IT function is becoming less separated from the rest of the company. Line managers and staff are changing from being IT’s customers to becoming its co-creators. Technologists are […]

In many ways, these are the good old days again. Most IT executives are focused on growth and customer acquisition, instead of cost reduction. Freshly minted Internet billionaires once again roam the earth, and strategists such as Chris Anderson, author of The Long Tail, are revealing new ways to profit from the Web. Yet the […]

Yesterday the SANS Institute released its 2006 Annual Update to the Top 20 Internet Security Attack Targets. It’s one of the most trusted sources of IT security vulnerabilities in the world. And the news is not good. Especially for Microsoft. Some of the news is downright terrifying. For example, the report states that we are […]

In late September of 2006, Accenture, the global management and technology consultancy, announced it was walking away from a $3.73 billion contract as an information-technology services provider on the world’s biggest non-military IT project, a hugely ambitious and complex attempt to transform England’s entire National Health Service through technology. Accenture, which failed to respond to […]

In late September, Accenture, the global management and technology consultancy, announced it was walking away from a $3.73 billion contract as an information-technology services provider on the world’s biggest non-military I.T. project, a hugely ambitious and complex attempt to transform England’s entire National Health Service through technology. Accenture, which failed to respond to numerous requests […]

With Microsoft getting ready to ship its new Vista operating system, experts who have been evaluating it for use within corporations are praising its security enhancements while fretting about the finer points of implementation. Five years in development, Vista is supposed to ship to enterprise customers by the end of this month, two months ahead […]

Customers are more vocal than ever before, thanks to blogs, wikis and other collaborative Web tools. Some firms are successfully enlisting consumers to promote their brand; others have seen their strategies backfire in embarrassing ways. Our special report explores the potential—and the pitfalls—of customer-created Web content. Putting Customers To Work Coke, Chevy and Smirnoff are […]

Competition for repeat business is fierce. Here’s how some leading companies work to keep loyal customers coming back for more. Case Study: Continental Airline’s Tech Strategy Takes Off At a time when most U.S.-based airlines are courting bankruptcy, Continental is turning to IT to improve customer service and beat the competition. 7-Eleven’s CIO: Contactless Payment […]

IT security concerns are vexing for almost every business. But at small and midsize companies, limited IT staff and resources make it especially hard to keep on top of the ever-shifting security environment. One thing is certain: In today’s world, no business is too small to be a target. “Attackers are always looking for the […]

Tuesday’s midterm elections will test the power of technology. Will electronic voting systems measure up to expectations? Will blogs and other digital campaigning methods prove successful? Read on for the latest news and opinions from CIO Insight, Baseline and eWeek. E-Voting Glitches Abound: Five States with the Biggest Problems Reports of problems with electronic voting […]