CIO Insight Staff

Flex Programs Enhance Employee Engagement Flexible Stance 88% of U.S. companies allow for some form of teleworking to employees, and 82% have authorized flex time. Time Allocations 43% are compressing work weeks in some manner, and one-quarter are allowing for job shares. All In 54% offer flex time to all employees, compared to 28% which […]

CIOs and CMOs Duel to Control Mobile Web Strategy CMOs Most Focused on Customer Experience 53% of CMOs say providing customers with more channels for interaction is critically important. That’s significantly more than CIOs (35%). CMOs vs. CIOs on Customer Engagement 44% of CMOs vs. 29% of CIOs say it is critically important to improve […]

The BI Collaboration Challenge Strategic BI Technologies Collaboration is not ranked as critically important as other BI technologies, landing in the 12th spot with 62%. Dashboards: 95%, End user self-service: 91%, Advanced visualization: 84%, Data Warehousing: 82%, Integration with operational processes: 82%, Data discovery: 80% Importance of Collaborative Business Intelligence Surprisingly, the importance of collaborative […]

By Steve Durbin Understanding security threats is essential to enterprise risk management. One of the key things I regularly hear in my conversations with cyber-security chiefs and board members around the world is that the corporate risk landscape is evolving and maturing at a speed that many organizations have been unable to keep up with. […]

By Ajay Deshpande In spite of organizations investing in social and collaboration software, the C-Suite continues to face challenges when it comes to using these systems effectively. While some success stories exist, many organizations are still struggling to get the most out of their social and collaboration deployments. In this article, I’ll address the most […]

By Eric Thomas Employees that expect federal paychecks, veterans that need benefits, impoverished families that rely on government programs, and federal CIOs that are mandated to meet the IT demands of a diverse stakeholder community are all adversely affected by the U.S. government shutdown. Of course, federal CIOs do not engender the most sympathy from […]

Planning Failures Unleash IT Chaos Far From Perfect 95% of IT managers do not believe their IT department is performing at optimal efficiency. Firefighters IT departments typically deal with 16 unexpected IT issues a week, with each issue averaging two hours and nine staffers to resolve. What Accounts for an IT Employee’s Day Responding to […]

CIOs Must Prepare for New Era of IT Rising Demand 85% of CIOs are seeing IT requirements increase significantly, with more support needed for apps that enable multiple channels, including mobile. On the Clock Nearly 75% say time pressure for implementing IT projects is increasing as time-to-market emerges as a key performance indicator. Consumer Tools […]

CIOs ‘News Junkies’ Information Addiction 36% of CIOs and other IT decision-makers describe themselves as “news junkies,” compared to 13% of the general population. How IT Decision-Makers Prefer to Read Online News On a traditional computer: 45%, A tablet: 12%, A smartphone-type device: 9% Network Outage Only one-quarter of IT decision-makers like to get news […]

Failed IT Projects Top Three Goals Driving IT Investments Not everyone is on the same page when it comes to the business value of IT., Increase speed of manufacturing and production , Increase speed to market , Ensure product service and quality Most Perceived Technology-Critical Areas Not as high as it should be across the […]

Customer Service IT Support Dialed In 79% of consumers still prefer to use the phone to interact with a customer-service center. Deal Killer 83% have not completed an intended purchase because of a poor customer-service experience in the past year. Positive Reinforcement 52% say that a good customer experience will motivate them to purchase more […]

Nonstop Tech Shrinking Gains 71% of Americans believe that tech has improved the overall quality of our lives, down from 78% last year. Off-Point 69% say tech has become too distracting, up from 65% in 2012. Down Time 34% say it improves work productivity, down from 42% in 2012. Fragile State 36% say it enhances […]