Karen A. Frenkel

Using Knowledge to Fix Customer Service Centers Top Three Pain Points Asked to pick things they dislike most about customer service centers, respondents picked the following: Different customer service agents giving different answers: 41%, Customer service agents not knowing the answer: 34%, An answer was not on a company’s Website: 31% Complaints by Sector According […]

Hackers Target Middle Managers and Corporate Emails Corporate Clicks On average, users click one of every 25 malicious messages delivered. Attacks occur mostly during business hours, peaking on Tuesday and Thursday mornings, with 17% more clicks than on other weekdays. Why People Click Users clicked on phishing emails in 2014 because hackers’ campaigns evolved and […]

How Cyber-criminals Infiltrate the Enterprise Large Corporations Targeted Five out of six large companies (2,500-plus employees) were hit by spear-phishing attacks in 2014, a 40% rise since 2013, whereas attacks on small and mid-size businesses increased 26 and 30%, respectively. Non-Targeted Attacks Non-targeted attacks still comprise the majority of malware, increasing by 26% this year. […]

How Innovation Stacks Up Around the World Innovation’s Time to Market 64% of surveyed U.S. organizations take up to six months to bring new products to market; only 38% of British and 47% of German organizations do so. U.S. Intention to Innovate All U.S. respondents said they expect to innovate this year, as follows: Products […]

The World According to DBAs Large Companies Use Hadoop 66% of respondents using Hadoop work at companies with more than 1,000 people. 60% of respondents using Hadoop run more than 100 databases. 45% run more than 500 databases. Current and Future Hadoop Users 15% of respondents use Hadoop, 5% are in the process of deploying […]

10 Ways to Take Control of SaaS Apps and Shadow IT Identify Employee-Supplied Apps IT can define and enforce a cloud security strategy only if it is aware of the applications in use. It’s essential to discover cloud apps that employees provision on their own. App-Associated Risks Once you have discovered an employee-supplied app, know […]

Transformation is a common focus of IT departments across all industries and business types. Whether it’s transforming systems, data, or people, there are a few key tips to keep in mind when working toward your goal of making your IT department more impactful and efficient. Related: The Future of IT Is Hybrid: Four Tips for […]

When DDoS Attacks Threaten Business Opportunities Cost per DDoS Attack DDoS attacks cost small and mid-size businesses an average of $52,000 per incident. For large enterprises, an average of $440,000 is lost in business and IT spending. Top DDoS Consequences The most reported consequences of DDoS attacks include hiring IT security consultants (65%), temporary loss […]

CIOs Are Concerned Over Employees’ Cloud Misuse Concerns About Cloud Security 90% of respondents are very or moderately concerned about public cloud security, which is delaying adoption of cloud computing. 47% of respondents were very concerned, 43% were moderately concerned, and 10% were either not at all concerned, or not sure. Barriers to Cloud Adoption […]

Patent Filings Reveal a Growing Interest in IoT Networking Intellectual Property for the IoT Patents in the following top three categories are for both wired and wireless technologies: Resource Management: 2,669 patents filed (of these, 2,201 were filed in the last five years), Communication Protocols: 2,212 patents filed, Topology Management: 1,676 patents filed Computing Intellectual […]

Getting Everyone on Board to Battle Security Risks Board Involvement Improves Cyber-Security Organizations whose Board of Directors is highly engaged with information security risks and include cyber-security in their annual audit plan manage cyber-security risk acceptably, according to 30% of respondents. Defined Cyber-Security Measures Help Defining cyber-security measures in the annual audit plan aids successful […]

12 Things Enterprises Don’t Know They Can Automate Provision Dynamic Virtual/Cloud Systems Just as a smart thermostat regulates temperatures, intelligent automation solutions can draw on booted-up machines when you need additional computing power. It can also power down machines during idle times, thereby saving resources. Streamline Development and Operations Automation can streamline DevOps processes to […]